Introduction At Streamfy IPTV, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the conditions under which refunds are issued.
Money-Back Guarantee
- 24-Hour Guarantee: We offer a 24-hour money-back guarantee on all subscriptions. If you are not satisfied with our service, you can request a refund within the first 24 hours of your purchase.
Refund Conditions
- Eligibility: To be eligible for a refund, you must request it within 24 hours of the initial purchase.
- Method of Refund: Refunds will be processed using the original payment method (Stripe, PayPal, SEPA, or credit card).
- Partial Refunds: No partial refunds are issued for subscription periods shorter than the purchased duration.
How to Request a Refund
- Contact Support: Email our support team at support@streamfy-online.com with your order details and the reason for the refund request.
- Processing Time: Refunds are typically processed within 7 business days.
Non-Refundable Cases
- Outside Guarantee Period: Refund requests made after 24 hours of purchase are not eligible.
- Technical Issues: We do not offer refunds for technical issues that arise from user-end hardware or network problems.
