At IPTV Streamfy, customer satisfaction is our top priority. If you’re not fully satisfied with your service, we’re here to help!
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The refund request is made within 30 days of the initial purchase.
- The service has not been used beyond the initial activation.
- You have proof of purchase (order confirmation or receipt).
2. Non-Refundable Services
Please note that the following are non-refundable:
- Subscription services that have been activated and used.
- Any digital content purchased separately (e.g., pay-per-view events).
- Fees for services marked as non-refundable at the time of purchase.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our support team at info@streamfy-online.com with your order number and reason for the refund request.
- Review Process: Once your request is received, we will review it and provide further instructions if necessary.
- Return Conditions: For digital services, no physical return is needed, but you must cease using the service upon requesting a refund.
4. Refund Processing
- After we process your request, we will notify you of the status of your refund.
- If approved, your refund will be issued back to your original payment method within 7-10 business days.
5. Late or Missing Refunds
If you haven’t received a refund after the processing time:
- Check your bank account.
- Contact your credit card company, as it may take time before the refund appears.
- If you’ve followed these steps and still have not received your refund, please reach out to us.
6. Exchanges
If you need to exchange your subscription for a different plan, please contact our support team for assistance.
7. Customer Support
For any questions about our refund policy, please reach out to us at:
- Email: info@streamfy-online.com
- Phone & Whatsapp: +447937796285
Thank you for choosing IPTV Streamfy!